Do Not Sell or Share My Personal Information

California Privacy Rights Notice

Effective Date: September 12, 2026
Last Updated: September 12, 2026

This California Privacy Rights Notice (“California Notice”) supplements the Privacy Policy of Steven Bailey Plumbing & Rooter (“Steven Bailey Plumbing,” “we,” “us,” or “our”) and describes our practices regarding personal information relating to California residents.

This California Notice is intended to provide transparency regarding the personal information we may collect, how that information may be used or disclosed, and the privacy rights that may be available to California residents under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), and other applicable California privacy laws.

Where the CCPA or another California privacy law applies to our activities, we will process eligible privacy requests in accordance with applicable law. We may also choose to honor certain privacy requests voluntarily even where a particular statutory requirement does not apply to us.

This California Notice should be read together with our general Privacy Policy.

Personal Information

For purposes of this California Notice, “personal information” generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

Personal information generally does not include information that is lawfully made available from government records, deidentified information, aggregated information that cannot reasonably be associated with an individual, or other information excluded from the definition of personal information under applicable law.

Categories of Personal Information We May Collect

Depending on how you interact with Steven Bailey Plumbing & Rooter, we may collect the following categories of information.

Identifiers and Contact Information

This may include:

• Name
• Mailing address
• Service address
• Email address
• Telephone number
• Customer or account identifiers
• IP address
• Other similar identifiers

We may collect this information when you contact us, request service, schedule an appointment, request a proposal, submit a website form, communicate with our office, subscribe to communications, or otherwise interact with us.

Customer and Commercial Information

This may include:

• Services requested
• Services purchased
• Repair and installation history
• Proposals and invoices
• Appointment information
• Equipment and product information
• Warranty information
• Membership information
• Customer service communications
• Financing-related information
• Transaction history
• Payment status

We use this information to provide plumbing, drainage, sewer, water-heating, heating, HVAC, gas-piping, maintenance, and related services.

Property and Service Information

Because our services are performed at residential and commercial properties, we may collect information concerning a property, including:

• Property address
• Building type
• Plumbing and mechanical systems
• Equipment installed at the property
• Photographs and videos of equipment or site conditions
• Access information
• Service history
• Inspection findings
• Permit-related information
• Information necessary to prepare proposals or perform work

Internet, Browser, and Device Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate geographic location derived from IP address
• Time and date of website activity
• Click activity
• Website navigation information
• Interaction with telephone, scheduling, or contact links
• Cookie and similar technology identifiers

We may use analytics, security, hosting, performance, advertising, and website-management technologies to collect or process this information.

Communications

We may collect information contained in communications you send to us, including:

• Emails
• Text messages
• Telephone communications
• Website form submissions
• Customer-service requests
• Reviews or feedback
• Newsletter subscriptions
• Requests for proposals
• Photographs or documents provided by customers

Payment and Financial Information

When you make a payment or apply for financing, financial information may be processed by us or by third-party payment processors, financing providers, banks, or other financial-service providers.

Depending on the transaction, this may include payment method information, transaction information, financing application information, or billing details.

We generally do not need to retain complete payment-card numbers when those payments are processed by third-party payment processors.

Professional or Business Information

For commercial customers, vendors, contractors, employment applicants, or business contacts, we may collect:

• Employer or company name
• Job title
• Business contact information
• Vendor information
• Professional qualifications
• Licensing information
• Employment-related information

Inferences

We may derive limited inferences from information concerning customer interests, service needs, communications preferences, or interactions with our website.

For example, website activity may indicate an interest in water-heater replacement, sewer repair, financing, or another service.

Sensitive Personal Information

In limited circumstances, we may receive information that California law classifies as sensitive personal information.

This could include information such as account credentials, financial information, precise location information if voluntarily provided or technically collected, or information provided in connection with financing, employment, identity verification, or other specialized transactions.

We do not intend to use sensitive personal information for purposes unrelated to providing requested services, preventing fraud, maintaining security, complying with legal obligations, processing authorized transactions, or other purposes permitted by law.

We do not use sensitive personal information for the purpose of inferring characteristics about individuals unless expressly disclosed and legally permitted.

Sources of Personal Information

We may obtain personal information from the following sources:

Directly from you, including when you telephone us, submit a website form, request service, request a proposal, schedule an appointment, subscribe to our newsletter, make a payment, communicate with us, or provide information during a service visit.

Automatically from your use of our website, including through cookies, analytics technologies, server logs, pixels, tags, and similar technologies.

From service providers and business partners, including scheduling platforms, payment processors, marketing platforms, financing providers, analytics providers, website hosting providers, communications providers, and software vendors.

From publicly available sources, including property records, licensing databases, permit databases, and other government records when relevant to providing services.

From third parties you authorize, including property managers, family members, contractors, insurance representatives, manufacturers, warranty administrators, or other persons acting at your direction.

Purposes for Which We Use Personal Information

We may collect, use, process, or disclose personal information for purposes including:

• Scheduling appointments
• Providing plumbing and mechanical services
• Preparing proposals
• Communicating with customers
• Processing payments
• Administering warranties
• Providing customer support
• Maintaining service records
• Responding to inquiries
• Managing memberships or maintenance programs
• Providing financing information
• Processing warranty or manufacturer service requests
• Performing inspections and assessments
• Obtaining or administering permits
• Maintaining website functionality
• Improving website performance
• Understanding website usage
• Measuring marketing effectiveness
• Preventing fraud
• Protecting our website and systems
• Maintaining records
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements
• Protecting our customers, employees, business, and property
• Sending newsletters or marketing communications where permitted
• Managing customer relationships
• Administering our business operations

Disclosure of Personal Information

We may disclose personal information to service providers, contractors, vendors, or other parties when reasonably necessary for legitimate business purposes.

These recipients may include:

Website and Hosting Providers

We may disclose or permit access to information by companies that provide website hosting, cybersecurity, backup, website management, content delivery, performance monitoring, or related services.

Analytics Providers

We may use analytics providers to understand how visitors interact with our website, measure website traffic, diagnose technical issues, and improve the website.

Scheduling and Customer Management Platforms

Information may be processed through software used for scheduling appointments, customer communications, service management, proposals, invoicing, and related business functions.

Email and Marketing Providers

If you subscribe to newsletters or marketing communications, your contact information and interactions with those communications may be processed by email or marketing technology providers.

Payment Processors and Financial Institutions

Payment information may be provided to payment processors, banks, card networks, or other financial institutions necessary to complete transactions.

Financing Providers

When you request financing or use financing made available through a third-party provider, information may be provided directly to or processed by that financing provider under its own privacy practices.

Professional Advisers

We may disclose information when reasonably necessary to accountants, attorneys, insurers, consultants, auditors, or other professional advisers.

Government Authorities and Legal Proceedings

We may disclose personal information where reasonably necessary to comply with applicable law, court orders, subpoenas, licensing obligations, government requests, regulatory requirements, or legal proceedings.

Business Transactions

If our business or assets are reorganized, sold, transferred, merged, financed, or otherwise involved in a business transaction, information may be disclosed as reasonably necessary to evaluate or complete that transaction, subject to applicable law.

Sale of Personal Information

Steven Bailey Plumbing & Rooter does not sell personal information for monetary payment in the ordinary meaning of the word “sell.”

However, California privacy law defines “sale” more broadly than simply exchanging information for money.

Certain disclosures involving cookies, analytics technologies, advertising platforms, marketing technologies, or similar third-party services may potentially constitute a “sale” under California law when personal information is disclosed in exchange for valuable consideration.

Where such activities constitute a sale under applicable law, California residents may have the right to opt out.

Sharing of Personal Information

California law separately defines “sharing” to include certain disclosures of personal information for cross-context behavioral advertising, commonly associated with targeted or interest-based advertising.

Certain website technologies may transmit identifiers, cookie information, device information, IP addresses, or internet activity to third-party platforms.

To the extent any such activity constitutes “sharing” under California law, eligible California residents have the right to direct us not to share their personal information for those purposes.

California expressly recognizes a consumer’s right to opt out of both sale and sharing where the CCPA applies.

Categories That May Be Sold or Shared

Depending on the website technologies and services being used, categories potentially disclosed in a manner that could constitute sale or sharing may include:

• Identifiers
• Internet or network activity
• Device information
• Cookie identifiers
• Approximate location derived from IP address
• Information regarding interaction with our website

We do not knowingly sell or share Social Security numbers, complete payment-card numbers, account passwords, or similarly sensitive information for advertising purposes.

Do Not Sell or Share My Personal Information

California residents may request that we not sell or share their personal information where applicable.

You may submit an opt-out request using the contact methods listed below.

By Email

Dispatch@StevenBaileyPlumbing.com

Please use the subject line:

California Privacy Request – Do Not Sell or Share

By Telephone

650-822-3230

By Mail

Steven Bailey Plumbing & Rooter
84 Wakefield Ave
Daly City, CA 94015

You are not required to create an account in order to submit an opt-out request.

Global Privacy Control

Where legally required, we recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”), as requests to opt out of sale or sharing for the browser or device transmitting the signal.

California regulators expressly recognize GPC as a valid method for transmitting an opt-out request where applicable.

Please note that some opt-out signals may operate on a browser or device basis. Clearing cookies, changing browsers, or using another device may affect certain website preferences unless the request can otherwise be associated with you.

Your California Privacy Rights

Subject to applicable law and certain exceptions, California residents may have the following rights.

Right to Know

You may have the right to request information about personal information we have collected, including:

• Categories of personal information collected
• Specific pieces of personal information collected
• Categories of sources
• Business or commercial purposes for collection
• Categories of third parties to whom information was disclosed
• Categories of information sold or shared, if applicable

Right to Access

You may have the right to obtain the specific pieces of personal information we maintain about you, subject to verification and applicable exceptions.

Right to Delete

You may have the right to request deletion of personal information collected from you.

Certain information may be retained where permitted or required by law, including information necessary to complete transactions, provide services, maintain records, prevent fraud, comply with legal obligations, establish or defend legal claims, or maintain security.

Right to Correct

You may have the right to request correction of inaccurate personal information maintained about you.

Right to Opt Out of Sale

Where applicable, you may direct us not to sell your personal information.

Right to Opt Out of Sharing

Where applicable, you may direct us not to share personal information for cross-context behavioral advertising.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, California residents may have the right to request limitations on certain uses or disclosures of sensitive personal information.

We generally use sensitive personal information only for purposes reasonably necessary to provide requested services, process authorized transactions, maintain security, prevent fraud, or comply with applicable law.

Right to Data Portability

Where applicable, information provided in response to an access request may be supplied in a portable and, where technically feasible, readily usable format.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable California privacy right.

Exercising a privacy right will not result in unlawful:

• Denial of service
• Charging of different prices
• Provision of a different level or quality of service
• Retaliation

The CCPA expressly protects consumers against discrimination for exercising covered privacy rights.

How to Submit a California Privacy Request

You may submit a request to know, access, delete, correct, opt out, or otherwise exercise an applicable California privacy right by contacting us through the methods provided in this notice.

When submitting a request, please clearly identify the type of request you are making.

We may request information reasonably necessary to locate relevant records and verify your identity.

Verification of Requests

To protect customers and prevent unauthorized disclosure or deletion of personal information, we may need to verify your identity before fulfilling certain requests.

Verification may involve comparing information you provide with information already maintained in our records.

Depending upon the nature of the request, we may request information such as:

• Name
• Email address
• Telephone number
• Service address
• Recent service information
• Other information reasonably necessary to verify the request

Information collected for verification will be used for verification and related privacy-request administration.

We will not require unnecessary personal information solely to process a request.

Opt-out requests generally should not require the same degree of identity verification as requests seeking access to sensitive account information.

Authorized Agents

A California resident may designate an authorized agent to submit certain privacy requests on their behalf.

We may require reasonable proof that:

• The person has authorized the agent to act on their behalf; and
• The identity of the consumer can be verified where verification is legally permitted or required.

We may contact the consumer directly to confirm authorization unless applicable law provides otherwise.

Timing of Responses

Where statutory response periods apply, we will seek to respond within the timeframe required by California law.

Under the CCPA, covered businesses generally have 45 calendar days to respond to verified consumer requests, subject to a permissible extension when additional time is reasonably necessary and proper notice is provided.

We may respond sooner when reasonably practicable.

Requests We May Deny or Limit

Applicable privacy rights are subject to exceptions.

We may deny, limit, or partially fulfill a request when permitted by law, including where information is reasonably necessary to:

• Complete a transaction
• Provide requested services
• Maintain warranty or service records
• Detect security incidents
• Prevent fraud
• Protect against illegal activity
• Exercise or defend legal claims
• Comply with tax, accounting, insurance, licensing, or recordkeeping requirements
• Comply with another legal obligation
• Maintain information otherwise permitted by law

If we deny a request where applicable law requires an explanation, we will provide the basis for the denial.

Financial Incentives and Loyalty Programs

We may offer memberships, discounts, promotions, referral programs, maintenance programs, or similar benefits.

Not every discount or membership program constitutes a “financial incentive” under California privacy law.

If we establish a program that constitutes a financial incentive or price or service difference within the meaning of applicable California law and that is related to the collection, retention, sale, or sharing of personal information, we will provide any additional notice and obtain any consent required by law.

This is especially relevant because California regulators have previously taken enforcement action concerning loyalty programs that improperly connected discounts or service differences to personal-information collection without the required notice.

Children and Minors

Our website and plumbing services are intended for adults and property owners or persons authorized to request services.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

If we learn that information has been collected from a child in circumstances requiring parental consent or other action under applicable law, we will take reasonable steps to address the matter.

Cookies and Similar Technologies

Our website may use cookies, tags, pixels, analytics tools, local storage, or similar technologies for purposes including:

• Website functionality
• Security
• Performance
• Analytics
• Measuring website traffic
• Understanding visitor behavior
• Marketing
• Communications
• Remembering preferences

Some technologies are necessary for the operation of the website.

Others may be operated by third parties.

Depending on their configuration and use, certain disclosures generated through these technologies may qualify as sale or sharing under California privacy law.

Analytics

We may use analytics services, including Google-related analytics technologies, to understand website traffic, visitor interactions, performance, and conversion activity.

These services may receive information such as IP address, device information, browser information, website activity, and cookie identifiers.

Marketing and Email Communications

If you voluntarily subscribe to the Bailey Bulletin or another mailing list, we may use information such as your email address to send requested communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in those messages.

Operational communications concerning scheduled services, invoices, warranties, appointments, or customer-service matters may continue when reasonably necessary.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party services, including scheduling platforms, financing providers, manufacturers, payment processors, social media services, maps, or other websites.

Those third parties may independently collect information and maintain their own privacy practices.

This California Notice does not control the independent privacy practices of third parties.

We encourage users to review the privacy notices of third-party services with which they interact.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, operational, accounting, warranty, insurance, legal, security, and compliance purposes.

Retention periods may vary depending upon:

• Type of information
• Nature of the customer relationship
• Service or warranty requirements
• Tax and accounting obligations
• Insurance requirements
• Licensing requirements
• Legal claims
• Fraud prevention
• Security requirements
• Other applicable legal obligations

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely retained as required by law or legitimate business needs.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, communications system, database, or internet transmission can be guaranteed to be completely secure.

Users should avoid sending highly sensitive information through ordinary email unless specifically instructed to do so through an appropriate secure method.

California “Shine the Light” Law

California Civil Code Section 1798.83 may provide California residents with certain rights concerning disclosures of personal information to third parties for their own direct marketing purposes.

Where applicable, qualifying requests may be submitted using the contact information provided below.

Changes to This California Notice

We may revise this California Notice from time to time to reflect changes in our business practices, technology, services, legal requirements, or privacy practices.

When material changes are made, we will update the “Last Updated” date displayed at the top of this page and take additional steps when required by applicable law.

Contact Us

Questions regarding this California Notice or our privacy practices may be directed to:

Steven Bailey Plumbing & Rooter
84 Wakefield Ave
Daly City, CA 94015

Phone: 650-822-3230
Email: Dispatch@StevenBaileyPlumbing.com

For privacy requests, please use the subject line:

California Privacy Request